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What happens if I have a deductible?

Typically, your insurance will start paying for your care after you hit your deductible. If your deductible is $1000, you may need to pay $1000 before your insurance starts paying. 

Sometimes, your insurance will pay for care earlier—it all depends on the details of your plan. We recommend that you contact your insurance company directly for questions about your deductible.


Can’t find the answer you’re looking for?

You can always email us at [email protected]. If you’re an existing member, please reach out via Help from your Brightside account.


If you’re in emotional distress, text HOME to connect with a counselor immediately.


Call or text the 988 Suicide & Crisis Lifeline for 24/7 emotional support.


If you’re having a medical or mental health emergency, call 911 or go to your local ER.