Notice of Non-Discrimination

Brightside Health, Inc. (“Brightside”) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.  Brightside does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.  Brightside will:

  • Provide free aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters; and
    • Written information in other formats (large print, audio, accessible electronic formats, other formats).
  • Provides free language services to people whose primary language is not English, such as:
    • Qualified interpreters; and
    • Information written in other languages.

If you need any of these services, contact Brightside’s Member Services team at 415-360-3348, or by email at [email protected].

If you believe that Brightside has failed to provide these services or discriminated against you in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with Brightside’s Director of Compliance, by mail, email, or fax at:

2261 Market Street, STE 10222 94114, 

San Francisco, CA 94111 

Fax: 855-350-5708

Email: [email protected]

 

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services

200 Independence Avenue, SW

Room 509F, HHH Building

Washington, D.C. 20201

1-800-368-1019, 800-537-7697 (TDD)

 

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html

741-741

If you’re in emotional distress, text HOME to connect with a counselor immediately.

988

Call or text the 988 Suicide & Crisis Lifeline for 24/7 emotional support.

911

If you’re having a medical or mental health emergency, call 911 or go to your local ER.