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Is it private?

Depression is a sensitive topic – we follow industry best practices to keep your information private. We encrypt all data using 256 bit SSL security and are HIPAA compliant. Only your prescribing provider will have access to your information.

*If we ever have reason to believe you intend to hurt yourself or others, we may need to share information in line with established safety protocols.



Can’t find the answer you’re looking for?

You can always email us at [email protected]. If you’re an existing member, please reach out via Help from your Brightside account.


If you’re in emotional distress, text HOME to connect with a counselor immediately.


Call or text the National Suicide Prevention Lifeline for 24/7 emotional support.


If you’re having a medical or mental health emergency, call 911 or go to your local ER.