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How do I get a refund on my subscription?

Psychiatry

To request a refund, please log into your Brightside account and navigate to “Help” to contact our Member Services team.

Please note that we do not issue refunds after the time of your initial scheduled consultation with your psychiatric provider has passed, as Brightside providers take time to review your information and begin preparing a treatment plan prior to your initial scheduled video consultation.  

 

Therapy

All therapy subscription payments are non-refundable. Your therapy subscription fee is billed monthly on the same day each month, and you can cancel your plan at any time. If you purchased and canceled an extra video therapy session and would like a refund, please log into your Brightside account and navigate to “Help” to contact our Member Service Team.

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Can’t find the answer you’re looking for?

You can always email us at [email protected]. If you’re an existing member, please reach out via Help from your Brightside account.

741-741

If you’re in emotional distress, text HOME to connect with a counselor immediately.

988

Call or text the 988 Suicide & Crisis Lifeline for 24/7 emotional support.

911

If you’re having a medical or mental health emergency, call 911 or go to your local ER.