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How do I get a refund on my subscription?

Medication

To request a refund, please log into your Brightside account and navigate to Help to contact our Support team. 

We do not issue any refunds after your initial scheduled consultation with your psychiatric provider has passed as Brightside providers take time to review your information and begin preparing a treatment plan prior to your initial scheduled video consultation.  

Your medication subscription fee is billed monthly on the same day each month and you can cancel your plan at any time from Settings in your account.

Therapy

All therapy subscription payments are non-refundable. Your therapy subscription fee is billed monthly on the same day each month and you can cancel your plan at any time. If you purchased and canceled an extra video therapy session and would like a refund, please log into your Brightside account and navigate to Help to contact our Support team.

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If you’re in emotional distress, text HOME to connect with a counselor immediately.

911

If you’re having a medical or mental health emergency, call 911 or go to your local ER.