Life-changing care, with or without insurance

Brightside makes it easy to get top quality depression care from the privacy of home.

Here’s how care at Brightside works

1. Take a free assessment: Answer a few questions to help your provider better understand what you’re experiencing. View your results and choose psychiatry, therapy, or both.
2. Meet with your expert provider: Choose your provider and book your 1:1 video session.
   • For psychiatry: Your first session is typically 30 minutes and includes an evaluation, a conversation about your personalized treatment, and a chance to ask any questions. You and your psychiatric provider will talk about how you’re feeling—then decide on the best next steps, together.
   • For therapy: Your initial appointment is 30 minutes and follow-up appointments are 55 minutes. Your therapist will ask some questions about you and your past experiences. Then you can talk about goals and go over how they can best support you.
3. Follow your treatment plan: You can message your provider with questions at any time.
   • For psychiatry: Take any medications as prescribed and stay in touch with your psychiatric provider about how you’re doing.
   • For therapy: Continue your 1:1 video sessions and complete self-guided lessons. Our self-paced lessons help you practice skill-building exercises that are proven to help you feel better. Your therapist will review your responses and provide guidance along the way.
4. Track your progress, and start getting better: Share how you’re doing in check-in questionnaires so your provider can stay up to date.
   • For psychiatry: You and your provider will meet for follow-up appointments. Typically, you’ll see your provider every few months—or more often, if treatment changes are needed.
   • For therapy: You and your therapist will typically meet weekly to talk about challenges and celebrate your progress. You can share what’s working well for you and where you want to go deeper. Your therapist will help guide you through your personalized program so you see the best results.

Your cost per appointment will depend on your insurance. We recommend that you talk to your insurance company directly to confirm your exact cost. If you’d like, you can get a personal cost estimate here.

Typically, you will pay a copay for each appointment—just like you would if you visited the doctor or urgent care. There may be other costs depending on whether you have a prescription, a remaining deductible, or coinsurance. Your insurance covers the rest.

When you pay with insurance, Brightside’s anytime messaging, proactive progress tracking, and self-guided video lessons are free.

That’s totally okay. We offer affordable self-pay options with credit/debit for as little as $95/month.

When you pay with eligible insurance, you’re only responsible for your copays, coinsurance, deductible, associated with your plan—your insurance will cover the rest. The cost of any prescription medication may fall under your pharmacy benefits plan and may require an additional copay.

You’ll also have access to anytime messaging, proactive progress tracking, and self-guided lessons at no additional cost.

When you sign up for Brightside, we’ll provide you with a personal cost estimate. We also recommend that you contact your insurance company directly for exact costs and to confirm that your care at Brightside will be covered.

If you have questions about your coverage or exact costs, reach out to your insurance company directly for more information.

For other questions about your coverage, we’re here to help. Contact us to talk to a Member Support representative:
[email protected]
415.360.3348
Monday–Friday, 9am to 6pm ET