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How do I contact my provider?


To connect with your provider for your initial video consultation:

Step 1: Download the Zoom application on the device you plan to use for your video appointment.

Step 2: When you are  ready to join the appointment, log in to your Brightside Portal and click “Join Appointment” — this option will appear on the day of your consultation and will take you directly to your Brightside psychiatric provider’s consultation room. You also have the option to click on the “Join Appointment” link in the email or text message sent to you 30 minutes prior to the start of the consultation.

Step 3: Once you are in your provider’s Zoom room, you will want to make sure your video and microphone options are active and working on your device. These options can be found on the lower panel of the Zoom window.

To connect with your Brightside provider after your initial consultation, you can “Request a Review” from your Brightside Portal if you have clinical questions about your treatment. If your provider thinks a video appointment is needed based on the reason for your review, he/she may send you a request to book a video appointment with them.

You can also send your provider a message directly at any time. Messages should be used for quick updates or providing clarifying information about your treatment progress. Your provider will not be able to make adjustments to your treatment through messaging alone and will require a formal request for a review be completed. Brightside providers will typically respond to your message within 72 hours on weekdays. Providers do no monitor their inbox around the clock or on weekends. If you are experiencing a psychiatric emergency, please call or text 988 for immediate assistance.


You can message your Brightside therapist at any time. Your therapist will message you back within 24-48 hours on weekdays. You can also request an a la carte video conference with your therapist for $59 per session from your Brightside account. 

If have an active subscription are having trouble getting a hold of your provider, please contact [email protected] 

Your care is important to us. Brightside’s messaging tool is not intended to nor does it support emergency or urgent clinical situations. 

If you are having an emergency, call 911 or visit your local emergency room.

If you are considering hurting yourself, you can connect with a counselor immediately by calling 1-800-273-8255 or texting HOME to 741741.


Can’t find the answer you’re looking for?

You can always email us at [email protected]. If you’re an existing member, please reach out via Help from your Brightside account.


If you’re in emotional distress, text HOME to connect with a counselor immediately.


Call or text the National Suicide Prevention Lifeline for 24/7 emotional support.


If you’re having a medical or mental health emergency, call 911 or go to your local ER.