How do I contact my provider?

Psychiatry

To connect with your provider for your initial video consultation:

• Step 1: Download the Zoom application on the device you plan to use for your video appointment.
• Step 2: When you are ready to join the appointment, log in to the Brightside Portal and click “Join Appointment” — this option will appear on the day of your consultation and will take you directly to your Brightside psychiatric provider’s consultation room. You also have the option to click on the “Join Appointment” link in the email or text message sent to you 30 minutes prior to the start of the consultation.
• Step 3: Once you are in your provider’s Zoom room, you will want to make sure your video and microphone options are active and working on your device. These options can be found on the lower panel of the Zoom window.

To connect with your Brightside provider after your initial consultation, you can log in to the Brightside Portal, and click “Request a Review.” If your provider agrees that a video appointment is needed, they may send you a request to book a video appointment with them.

You can also send your provider a direct message at any time. Messages should be used for quick updates or to provide clarifying information about your treatment progress. If you believe a change to your medication or dose is needed, please request a review; your provider will not be able to make adjustments to your treatment through messaging alone. Brightside providers will typically respond to your message within 24 hours on weekdays.

Brightside providers do not monitor their inboxes around the clock. If you are in emotional distress or thinking about hurting yourself, please make use of these resources:

1. Visit: If you are having a medical or mental health emergency, call 911 or go to your local emergency department
2. Text: The Crisis Text Line provides 24-hour free and confidential help. Text ‘HOME’ to 741-741 to connect with a counselor immediately
3. Call: You can call the Suicide Prevention Lifeline at 988 to talk with a live counselor 24 hours per day

Help is always available. We also recommend reaching out to a family member or friend to let them know that you are having these thoughts and to ask for help and support.

 

Therapy

You can message your Brightside therapist at any time. Your therapist will message you back within 24-48 hours on weekdays. 

For members paying out-of-pocket:

Four sessions are included in your monthly therapy plan. You can also request additional a la carte video conferences with your therapist for $59 per session from your Brightside account.

 

For members using insurance: 

Brightside Health does not limit the number of insurance-covered visits members can schedule. Please note, however, that your insurance plan may cap the number of appointments they will cover in a time period. Since you are responsible for your component of the cost  for each completed session, we recommend you confirm the number of video sessions your plan will cover each month and year. 

 

If you have an active subscription and are having trouble reaching or scheduling with  your provider, please contact Member Services at [email protected]

Your care is important to us. Brightside’s messaging tool is not intended to nor does it support emergency or urgent clinical situations. 

If you are having an emergency, call 911 or visit your local emergency room.

If you are considering hurting yourself, you can connect with a counselor immediately by calling the National Suicide Prevention Lifeline at 988 or texting HOME to 741741.