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How do I reschedule my appointment?

We understand things come up. To reschedule your appointment, log into Brightside and use the “Reschedule” button to select a new time. If you are using the mobile app, tap “Reschedule” under “Appointments.”

To respect your provider’s time and support availability for others seeking care, we ask that you reschedule your appointment more than 24 hours in advance. Missed appointments may result in a no-show fee of up to $70 per our Terms of Service.

Failure to attend appointments multiple times may result in a reassignment of your care or discharge from Brightside Health.

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You can always email us at [email protected]. If you’re an existing member, please reach out via Help from your Brightside account.

741-741

If you’re in emotional distress, text HOME to connect with a counselor immediately.

988

Call or text the National Suicide Prevention Lifeline for 24/7 emotional support.

911

If you’re having a medical or mental health emergency, call 911 or go to your local ER.