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How do I reschedule my appointment?

We understand things come up. To reschedule your appointment, log into Brightside and use the “Reschedule” button to select a new time. If you are using the mobile app, tap “Reschedule” under “Appointments.”

To respect your provider’s time and support availability for others seeking care, we ask that you reschedule your appointment more than 24 hours in advance. Missed appointments may result in a no-show fee of up to $70 per our Terms of Service.

Failure to attend appointments multiple times may result in a reassignment of your care or discharge from Brightside Health.


Can’t find the answer you’re looking for?

You can always email us at [email protected]. If you’re an existing member, please reach out via Help from your Brightside account.


If you’re in emotional distress, text HOME to connect with a counselor immediately.


Call or text the 988 Suicide & Crisis Lifeline for 24/7 emotional support.


If you’re having a medical or mental health emergency, call 911 or go to your local ER.