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How do I cancel my subscription?

Medication

If you’d like to cancel your Medication subscription, login to your Brightside Portal and select “Settings” from the menu bar. From there you will want to select “Manage Plan” and then “Cancel My Medication Plan”.

Depression care isn’t a quick fix, but treatment does work if you stick with it.

In the best case, your treatment should last 9-12 months and for many people it may take longer.

86% of Brightside members feel better within 12 weeks and many more achieve benefit over a longer period. It’s not uncommon to take some time to find the right treatment and get the full benefit.

It’s important to complete at least 6 months of maintenance even after you start to feel better. Skipping the maintenance phase more than doubles the likelihood that your depression will come back in the next 6 months.

Your provider recommends that you stick with your treatment until you decide together that you’re ready to be done. If you cancel your plan, your provider will not be able to authorize refills of your medication because they will be unable to track your treatment progress. Before cancelling, we recommend that you message your provider or request a review to plan the right path for you.

 

Therapy

If you’d like to cancel your Therapy subscription, login to your Brightside Portal and select “Settings” from the menu bar. From there you will want to select “Manage Plan” and then “Cancel My Therapy Plan”.

Before you cancel, you might consider reaching out to your Brightside Therapist. Chances are they will be very open to hearing you out and adapting their approach to make treatment work for your needs and preferences. If you’ve already voiced your concerns to your therapist and are sure you want to cancel, it’s important to have a ‘termination’ chat before doing so. This is when you let your therapist know that you’ll be cancelling your therapy plan (don’t worry; your therapist won’t be offended.) That way, your therapist can help you form a plan to maintain gains you’ve made for therapy and find ways to connect with other resources.

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988

Call or text the National Suicide Prevention Lifeline for 24/7 emotional support.

911

If you’re having a medical or mental health emergency, call 911 or go to your local ER.