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Do you bill my insurance? Do you send me a bill?

After each appointment, Brightside will submit claims for care to your insurance plan. When your insurance has processed the claim, they will send you an explanation of benefits (EOB). This will tell you what care was billed, what amount was covered by insurance, and what amount you owe (if any).

We will then send you an invoice outlining anything you owe and charge the credit card you have on file.


Can’t find the answer you’re looking for?

You can always email us at [email protected]. If you’re an existing member, please reach out via Help from your Brightside account.


If you’re in emotional distress, text HOME to connect with a counselor immediately.


Call or text the 988 Suicide & Crisis Lifeline for 24/7 emotional support.


If you’re having a medical or mental health emergency, call 911 or go to your local ER.