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What type of documentation can I receive?

Brightside Health providers are not required to complete documentation related to workers’ compensation or disability claim statuses; however, if a member has a question or request for documentation of any kind to be completed, they can work with their provider directly, who will use their clinical judgment to determine if they are able to complete the documentation. Please note that providers have the right to deny this request if needed. Brightside members are responsible for sharing with their provider during the initial consultation if they need, or will need in the future, workers’ compensation or disability claim documentation completed. If you would like more information about this topic, we encourage you to view Brightside’s Telehealth Consent Policy.

Separately, Brightside Health is always able to provide members with their medical records. Please note this type of request may take several weeks to fulfill and most often requires a separate completed authorization form for release. Once the authorization is complete, we will process the request and either email or fax  medical records wherever they need to go. Members can submit a request for medical records by logging into their Brightside account and navigating to Help to contact our Support team.

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You can always email us at [email protected]. If you’re an existing member, please reach out via Help from your Brightside account.

741-741

If you’re in emotional distress, text HOME to connect with a counselor immediately.

988

Call or text the National Suicide Prevention Lifeline for 24/7 emotional support.

911

If you’re having a medical or mental health emergency, call 911 or go to your local ER.