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What type of documentation can I receive?

Our providers unfortunately do not write notes for time off work, disability evaluations, work compensation cases, one-time evaluations, or letters for emotional support animals. Brightside can provide you with your medical records, which can take approximately 30 days. Once complete, we will email or fax your medical records wherever you need them to go. We can try to expedite this in under 30 days, but we can’t guarantee they’ll be available before then. You can submit a request for medical records by logging into your Brightside account and navigating to Help to contact our Support team.


If you’re in emotional distress, text HOME to connect with a counselor immediately.


Call or text the National Suicide Prevention Lifeline for 24/7 emotional support.


If you’re having a medical or mental health emergency, call 911 or go to your local ER.