California Member Rights

For members residing and receiving services in the state of California

Notification of Member Rights pursuant to the California Department of Healthcare Services Certification for Alcohol and Other Drug Programs §43. Personal Rights.

Each member shall have rights that include, but are not limited to, the following:

1. The right to confidentiality as provided for in Title 42 Chapter I, Subchapter part A, Part 2 Sections 2.1 through 2.67, Code of Federal Regulations.
2. The right to be accorded dignity in personal relationships with staff and other persons.
3. The right to be accorded safe, healthy, and comfortable accommodations to meet their needs.
4. The right to be free from intellectual, emotional, verbal, and/or physical abuse, exploitation, prejudice, or inappropriate sexual behavior.
5. The right to be informed by the program of the provisions of law regarding complaints including but not limited to the address and phone number of the Department.
6. The right to be afforded access to emergency, medical, or dental care.
7. The right to be free from discrimination based on race, color, ancestry, national origin, religion, creed, age, disability, sex, sexual orientation, gender identity or expression, marital status, medical condition, or military or veteran status.
8. The right to be afforded access to their client records.
9. The right to be treated for the life-threatening, chronic disease of substance use disorder with honesty, respect, and dignity, including privacy in treatment and in care of personal needs.
10. The right to be informed by the treatment provider of all the aspects of treatment recommended to the client, including the option of no treatment, risks of treatment, and expected result or results.
11. The right to be treated by treatment providers with qualified staff.
12. The right to receive evidence-based treatment.
13. The right to be treated simultaneously for co-occurring behavioral health conditions, when medically appropriate and when the treatment provider is authorized to treat co-occurring conditions.
14. The right to receive an individualized, outcome-driven treatment plan or progress notes.
15. The right to remain in treatment for as long as the treatment provider is authorized to treat the client.
16. The right to receive support, education, and treatment for their families and loved ones, if the treatment provider is authorized to provide these services.
17. The right to receive care in a treatment setting that is safe and ethical. pg. 1 Rev. 3.5.25; 4.24.25
18. The right to be free from mental and physical abuse, exploitation, coercion, and physical restraint.
19. The right to be informed of these rights once enrolled to receive treatment, as evidenced by written acknowledgment or by documentation by staff in the clinical record that a written copy of these rights was given.
20. The right to receive ethical care that covers and ensures full compliance with the requirements set forth in Chapter 5 (commencing with Section 10500) of Division 4 of Title 9 of the California Code of Regulations and the alcohol and other drug program certification standards adopted in accordance with Section 11832, as applicable.

Brightside Health Inc is certified by the Department of Health Care Services Alcohol and/or Other Drug Programs for Outpatient and Intensive Outpatient Services Certification #191404AP located at 2029 Century Park E, STE 400/478 Los Angeles, CA 90067.