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I showed up to my appointment on time but my provider wasn’t there.

Brightside psychiatric providers and therapists do their best to make your scheduled appointment time, but sometimes appointments run over or technical issues can occur. We would encourage you to wait 5-10 minutes before closing out the Zoom session.

We hope that this never happens, but if it does, please log in to your Brightside account and navigate to “Help” to contact Member Services so that we can get you rescheduled right away.


Can’t find the answer you’re looking for?

You can always email us at [email protected]. If you’re an existing member, please reach out via Help from your Brightside account.


If you’re in emotional distress, text HOME to connect with a counselor immediately.


Call or text the 988 Suicide & Crisis Lifeline for 24/7 emotional support.


If you’re having a medical or mental health emergency, call 911 or go to your local ER.