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Am I required to have a video visit with my provider?


To receive medication as part of your care plan, you need to complete a video visit with your psychiatric provider so that he or she can conduct a full evaluation. It’s also possible that your provider will want to talk to you from time to time during your treatment.


Your therapist benefits from seeing your body language and facial expressions when you connect.


Can’t find the answer you’re looking for?

You can always email us at [email protected]. If you’re an existing member, please reach out via Help from your Brightside account.


If you’re in emotional distress, text HOME to connect with a counselor immediately.


Call or text the 988 Suicide & Crisis Lifeline for 24/7 emotional support.


If you’re having a medical or mental health emergency, call 911 or go to your local ER.