how it works
Expert mental health care, made simple.
From free assessment to your first session in as little as 24 hours—all from the comfort of home.
- Most major insurance accepted
- Matched with a licensed expert provider
- First appointment in as little as 24 hours
Getting Started
Three simple steps to feeling better
No waiting rooms. No referrals. No guesswork—just a clear path to care that fits your life.
Step 1
Take your free assessment
Answer a few questions about how you’re feeling. Takes about 3 minutes and helps us match you with the right care.
Step 2
Get matched with an expert provider
We pair you with a licensed therapist or psychiatric provider based on your needs, preferences, and insurance.
Step 3
Start care in as little as 24 hours
Meet with your provider over secure video, get a personalized plan, and begin feeling better—from the comfort of home.
What you get with Brightside
Every member gets the same foundation of expert, evidence-based care.
Quick access to care
Appointments in as little as 24 to 48 hours, with flexible scheduling that fits your life.
A plan built for you
Your provider tailors your care to your symptoms, goals, and preferences—not a one-size-fits-all script.
Dedicated 1:1 support
You stay with the same provider throughout treatment and can message them anytime between sessions.
Care for every severity
From first-time help to complex and severe cases—including specialized Crisis Care for elevated suicide risk.
HOW IT WORKS
Virtual, dedicated support every step of the way
1:1 Video Sessions
Let your provider know how you're feeling, get to know you, and provide 1:1 support.
PROVEN RESULTS
Care that works, and lasts
Our members see measurable improvement, backed by peer-reviewed research.
of people no longer had any suicidal thoughts after just 12 weeks of treatment iJMIR, 2022
of patients achieved remission within 12 weeks iBMC, 2022
higher response and remission rates than a leading U.S. health system iCureus, 2022
About 3 minutes. You’ll answer questions about your symptoms, goals, and preferences so we can match you with a provider who fits your needs. There’s no cost to complete it and no commitment to continue.
Most members are seen within 24 to 48 hours of completing their assessment. Availability varies by state and provider type, but we prioritize getting you care quickly.
Sessions happen over secure video on your phone, tablet, or computer—no special software required. Therapy sessions are typically 45 minutes; psychiatry follow-ups are usually 15 to 25 minutes. Between sessions, you can message your provider anytime through the Brightside app.
Yes. We accept most major insurance plans, including Medicare and Medicaid in many states. Your assessment will show you your estimated cost before you book. If you’re uninsured or prefer to self-pay, affordable flat-rate options are available.
Absolutely. Finding the right fit matters, and you can request a new provider at any time through the app or by contacting support. We’ll help you transition without losing progress.
Yes. Brightside Health is HIPAA compliant. Your conversations with your provider, assessment responses, and health information are encrypted and never shared without your consent.
