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What if I missed my appointment?

If you missed your appointment, your psychiatric provider or therapist will send you a new request to book with them over the next 24 hours. If for some reason you do not receive this request, please log into your Brightside account and navigate to Help to contact our Support team.

Brightside providers do their best to make your scheduled appointment time but sometimes appointments run over or technical issues can occur. We would encourage you to wait 5-10 minutes before closing out the Zoom application.

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If you’re in emotional distress, text HOME to connect with a counselor immediately.

911

If you’re having a medical or mental health emergency, call 911 or go to your local ER.