Back to FAQs

How do I reset my password?

If you forgot your password, please go to the login page and select “Forgot your password?” This will email you a link to update your password.

If you’re logged into your account already, you can also reset your password within Settings. If you have any other issues, contact us via Help from within your account or email us at [email protected].


Can’t find the answer you’re looking for?

You can always email us at [email protected]. If you’re an existing member, please reach out via Help from your Brightside account.


If you’re in emotional distress, text HOME to connect with a counselor immediately.


Call or text the 988 Suicide & Crisis Lifeline for 24/7 emotional support.


If you’re having a medical or mental health emergency, call 911 or go to your local ER.