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How do I connect to my provider using Zoom?

Step 1: Download the Zoom application on the device you plan to use for your video appointment.

Step 2: When you are ready to join the appointment, log in to the Brightside Portal and click “Join Appointment” on your Psychiatry or Therapy card, depending on which member of your Care Team you are scheduled to meet. This option will appear on the day of your consultation and will take you directly to your Brightside psychiatric provider or therapist’s consultation room. If you are using the Brightside mobile app, click the “Join your appointment” task 5 minutes prior to your appointment, or tap on “Join video call” on the relevant plan card on the “Appointments” tab.

Step 3: Once you are in your provider or therapist’s Zoom room, you will want to make sure your video and microphone options are active and working on your device. These options can be found on the lower panel of the Zoom window.


Can’t find the answer you’re looking for?

You can always email us at [email protected]. If you’re an existing member, please reach out via Help from your Brightside account.


If you’re in emotional distress, text HOME to connect with a counselor immediately.


Call or text the National Suicide Prevention Lifeline for 24/7 emotional support.


If you’re having a medical or mental health emergency, call 911 or go to your local ER.