Can I switch providers after I start?

Yes, of course. If your provider is not the right fit or you are unsatisfied, you can switch your providers from your “Account Settings” by navigating to “Care Team” and clicking “Switch provider/therapist”. If this functionality is not visible to you or need further assistance, you can contact our Member Support Team from your account at any time.

All of our Brightside providers are handpicked for their ability to provide best-in-class mental health care. To ensure the highest quality of care, every provider in our network undergoes a rigorous hiring and vetting process. You can learn more about the process here.