Back to FAQs

Can I switch providers after I start?

Yes, of course. If your provider is not the right fit or you are unsatisfied, reach out to our Member Support Team from your account at any time.

All of our Brightside providers are handpicked for their ability to provide best-in-class mental health care. To ensure the highest quality of care, every provider in our network undergoes a rigorous hiring and vetting process. You can learn more about the process here.


Can’t find the answer you’re looking for?

You can always email us at [email protected]. If you’re an existing member, please reach out via Help from your Brightside account.


If you’re in emotional distress, text HOME to connect with a counselor immediately.


Call or text the 988 Suicide & Crisis Lifeline for 24/7 emotional support.


If you’re having a medical or mental health emergency, call 911 or go to your local ER.