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Why didn’t my insurance pay my bill?

Charges which may not be paid by your insurance and may then become your responsibility include: 

  • Deductibles 
  • Co-insurance and/or co-pays 
  • Benefit limitations, i.e. items or services not covered under your insurance plan 

Check your explanation of benefits and/or contact your insurance company with your specific questions.

Insurance claims may also be denied because of missing or incorrect subscriber information on the claim. If you believe your claim was denied for this reason, please contact us using the form in Settings in your Portal after logging in.


If you’re in emotional distress, text HOME to connect with a counselor immediately.


If you’re having a medical or mental health emergency, call 911 or go to your local ER.