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How will I be billed after my insurance claim has been processed?

You will be billed after your insurance has processed the claim and has sent us an Explanation of Benefits (EOB), telling us what services were billed, what amount was covered by the insurer, and what balance you owe. We will then send you an invoice outlining the details of your responsibility and charge the credit card you have on file.


Can’t find the answer you’re looking for?

You can always email us at [email protected]. If you’re an existing member, please reach out via Help from your Brightside account.


If you’re in emotional distress, text HOME to connect with a counselor immediately.


Call or text the National Suicide Prevention Lifeline for 24/7 emotional support.


If you’re having a medical or mental health emergency, call 911 or go to your local ER.