Back to FAQs

What is covered by my insurance?

When using insurance, you’re only responsible for any copays, coinsurance, deductibles, or prescription costs associated with your plan—your insurance will cover the rest. This includes the clinical features of your Brightside membership including video consultations, unlimited messaging, treatment monitoring, and medication management. The cost of your prescription medication may fall under your pharmacy benefits plan and may require an additional copay.

When you sign up for services, we’ll provide details about any cost-share responsibilities that we’re able to look up on your behalf. We also recommend that you contact your health insurance plan directly to verify that your care at Brightside will be covered.


Can’t find the answer you’re looking for?

You can always email us at [email protected]. If you’re an existing member, please reach out via Help from your Brightside account.


If you’re in emotional distress, text HOME to connect with a counselor immediately.


Call or text the National Suicide Prevention Lifeline for 24/7 emotional support.


If you’re having a medical or mental health emergency, call 911 or go to your local ER.