Back to FAQs

Do I have to use insurance?

No, you do not have to use insurance. We’ve made sure our care is affordable even without insurance, and paying for Brightside services directly with your credit card is always an option. We also accept HSA/FSA payment.


Can’t find the answer you’re looking for?

You can always email us at [email protected]. If you’re an existing member, please reach out via Help from your Brightside account.


If you’re in emotional distress, text HOME to connect with a counselor immediately.


Call or text the National Suicide Prevention Lifeline for 24/7 emotional support.


If you’re having a medical or mental health emergency, call 911 or go to your local ER.